Independent business energy broker
We help UK businesses compare gas, electricity and water contracts. We are an independent broker. We are not an energy supplier, and we do not supply energy ourselves. We approach a range of suppliers, directly and through aggregators, to obtain prices on your behalf, and we recommend the option we think best suits you.
We do not search the whole market and we do not guarantee the lowest price.
You do not pay us a separate fee. Our commission is paid to us by the supplier, but it is included in the unit rates (pence per kWh) or daily standing charge you pay, for the whole length of the contract. In practice it is paid for by you through your energy charges.
Before you sign any contract we will tell you how much commission is included, in pence per kWh and/or pence per day. You are entitled to ask us at any time.
Version 1.0. Effective from 25 October 2026. These terms apply to every business customer of Universal Commercial Ltd ("we", "us") and form part of our agreement with you ("you", "the customer"), together with the signed Letter of Authority.
We obtain energy supply quotes for you from suppliers and advise on the options. We may also help with contract renewals and with queries during your contract. We do not give legal, tax or financial advice.
Under your Letter of Authority you allow us to request your account and meter information, deal with billing queries and, where you ask us to, give notice to end existing supply contracts. We cannot agree or sign a supply contract for you. You must sign each contract yourself.
You confirm that the person signing for the business has authority to do so.
Prices are set by suppliers, can change or be withdrawn at any time before you accept, and are not guaranteed. Contracts are made directly between you and the supplier, not with us.
Once you sign a supply contract it is legally binding. There is no cooling-off period. Exit or termination fees may apply if you leave early or move premises, so please tell us early if you plan to move.
A supplier may reject a contract, for example after a credit check, or a contract may fail to start. We are not responsible for a supplier's decision.
Unless stated, quotes do not include VAT, Climate Change Levy, or government and network charges, which are passed through at the prevailing rate.
Our commission is included in your rates, as described above. It may be reduced or recovered if you use less energy than estimated, the contract ends early or does not begin. This does not change what you owe the supplier.
We will act with reasonable care and skill. We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything the law does not allow us to exclude. Otherwise, we are not liable for indirect or consequential loss, or for loss of profit, and our total liability for any claim is limited to the commission we received for the contract concerned.
We are not responsible for supplier errors, billing, metering or supply faults. We will help you raise them with the supplier.
We use your information to provide quotes, arrange contracts and meet our legal duties. We share it with energy suppliers, the aggregators we use to obtain prices, credit reference agencies and meter data providers where needed for that purpose. We keep call recordings and correspondence for six years. Calls may be recorded. To ask how we use your data or to exercise your rights, email admin@ucservices.uk.
Either of us may end our relationship by giving written notice. Any supply contract already signed stays in place, and your Letter of Authority stays valid until it expires or you withdraw it in writing.
We may update these terms. The version on this page when you sign the Letter of Authority applies to you.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
If something goes wrong we want to put it right.
Contact us by phone, email or post (see below) and tell us what happened, why you are unhappy and what you would like us to do. We will acknowledge your complaint within 5 working days and send our final written response within 28 working days. If we need information from a third party, such as a supplier, we will keep you updated.
If we cannot resolve it, we will send you a deadlock letter confirming that you may take the matter to the ombudsman.
If you are a microbusiness or small business and you are not satisfied with our response, 8 weeks have passed since you first complained, or you have received a deadlock letter, you may refer your complaint to the Dispute Resolution Ombudsman (DRO). We are a member of its alternative dispute resolution scheme (membership number E3658). The service is free for customers.
Dispute Resolution Ombudsman: 0333 241 3209, info@disputeresolutionombudsman.org, Premier House, First Floor, 1-5 Argyle Way, Stevenage, SG1 2AD. Website: disputeresolutionombudsman.org.
You can also get free advice from Citizens Advice.
Where the Ombudsman directs a remedy we will carry it out within the time it specifies. If you accept its decision it is binding on us. You do not have to accept it and may pursue other legal avenues.
Universal Commercial Ltd
Registered in England and Wales, company number 17512582
Registered office: 22 Maltings Court, Rossendale Street, London, E5 8ES
Complaints: complaints@ucservices.uk
General enquiries: admin@ucservices.uk
ICO registration number: ZC278064